Returns & Exchanges
At Black Diamonds New York, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free 30-day return and exchange policy for all items in their original condition.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the item securely in its original packaging, including all certificates, diamond reports, and promotional materials that were included in the box.
Ship It Back
Affix the prepaid shipping label provided by our support team to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our gemologists verify the item's condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing